Steve Dennis is a strategic advisor and keynote speaker on retail innovation. As a senior executive at two Fortune 500 retailers and as a consultant, Steve has worked with dozens of brands to reignite and accelerate their growth. He is a Forbes senior contributor, has been named a top 5 global retail influencer by multiple organizations, and his commentary on the future of shopping is regularly featured in the media. He lives in Dallas, Texas.

Remarkable Retail by Steve Dennis

Remarkable Retail, 2nd edition

How to Win & Keep Customers in the Age of Disruption

Digital technology has profoundly altered the competitive landscape for retailers. Although the shutdown of 2020 didn’t cause this trend, it has dramatically accelerated it, collapsing retailers’ transformation timeline into a matter of months, not years. In Remarkable Retail, industry thought leader Steve Dennis argues that it’s no longer enough merely to offer convenience, decent prices, or an okay shopping experience. Even very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable.

Remarkable Retail by Steve Dennis

Remarkable Retail

How to Win & Keep Customers in the Age of Digital Disruption

Despite the clickbait headlines that warn of a “retail apocalypse,” many brick-and-mortar retail brands are enjoying strong growth and profits. Others, however, are destined to become obsolete because they offer merely convenience, decent prices, or an okay shopping experience. In Remarkable Retail, industry thought leader Steve Dennis argues that retailers can no longer count on scarcity to drive sales, or settle for providing indifferent in-store experiences, because customers live online and have a wealth of choice and information at their fingertips.

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